Shipping policy

ALTA Shipping Policy

At ALTA, we believe the grooming experience begins the moment you place your order. Our goal is to ensure your high-performance essentials reach you as quickly and reliably as possible, whether you are across the street or across an ocean.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a notification email once your order has shifted from our facility to the carrier.

  • During high-volume launch periods or holidays, processing may take an additional 48 hours. We appreciate your patience as we hand-pack each order.

Domestic Shipping (United States) We offer flat-rate and calculated shipping options via USPS and UPS to ensure your products arrive safely.

  • Standard Shipping: Typically arrives within 3–7 business days.

  • Expedited Shipping: Available at checkout for those who need their ritual essentials sooner.

  • Free Shipping: We offer free standard shipping on all domestic orders over $50.

International Shipping ALTA is proud to support global grooming rituals. We ship to most countries worldwide.

  • Shipping Rates: Calculated at checkout based on weight and destination.

  • Delivery Timelines: International orders typically arrive within 10–21 business days, depending on the destination and local customs processing.

  • Duties and Taxes: Please note that international orders may be subject to import duties, taxes, and fees once a shipment reaches your country. ALTA is not responsible for these charges; they are the sole responsibility of the customer.

Tracking Your Order Once your order has shipped, you will receive an email containing a tracking number. Please allow 48 hours for the tracking information to become active in the carrier's system.

P.O. Boxes and APO/FPO Addresses We do ship to P.O. Boxes and military addresses via USPS. Please ensure your address is entered correctly to avoid any delivery delays.

Missing or Lost Packages If your tracking information shows that your package was delivered but you haven't received it, please check with neighbors or your local post office before contacting us at shop@altabody.store. While ALTA is not responsible for lost or stolen packages confirmed as delivered, we will do our best to help you locate your shipment.